Privacy policy

Ticketkhana Privacy Policy

Last Updated: September 9, 2026

1. Introduction

Welcome to Ticketkhana (“Ticketkhana,” “we,” “us,” or “our”).

Ticketkhana is an online ticketing and event-management platform that allows event organizers to create, promote, sell, and manage tickets for events, while allowing customers (“Ticket Buyers,” “you,” or “your”) to discover and purchase tickets to events.

This Privacy Policy explains how Ticketkhana collects, uses, stores, and shares personal information when you:

  • Visit or use the Ticketkhana website;

  • Purchase or attempt to purchase a ticket;

  • Register for or attend an event;

  • Create or manage an event as an organizer;

  • Contact Ticketkhana;

  • Interact with Ticketkhana through email, social media, or other communications; or

  • Otherwise use our services.

By using Ticketkhana, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of our services, and, where applicable, information provided by event organizers or third-party service providers.

2.1 Information Provided by Ticket Buyers

When you purchase, reserve, or register for a ticket, we may collect information such as:

  • Full name;

  • Email address;

  • Phone number;

  • Age or date of birth, where requested by the event organizer;

  • Gender, where requested by the event organizer;

  • Number and type of tickets purchased;

  • Ticket category;

  • Event-related preferences or information;

  • Information submitted through event-specific registration questions;

  • Billing or transaction information;

  • Order number;

  • Ticket number or ticket identifier;

  • QR code or other ticket-validation information; and

  • Any other information you voluntarily provide during checkout or registration.

The exact information collected may vary depending on the event and the information requested by the event organizer.

2.2 Event-Specific Information

Some event organizers may request additional information from attendees for purposes such as:

  • Age verification;

  • Gender demographics;

  • Attendance management;

  • Event security;

  • Guest-list management;

  • Capacity management;

  • Event planning;

  • Marketing or audience analysis; or

  • Compliance with event-specific requirements.

Where an event organizer requests information through Ticketkhana, that information may be accessible to the relevant event organizer as described in this Privacy Policy.

3. Information Collected From Event Organizers

If you create, manage, or organize an event through Ticketkhana, we may collect:

  • Name;

  • Email address;

  • Phone number;

  • Organization or business name;

  • Event information;

  • Event venue information;

  • Event dates and times;

  • Ticket categories and prices;

  • Event descriptions;

  • Event images, banners, and logos;

  • Payout-related information;

  • Account and login information;

  • Information relating to ticket sales and attendance; and

  • Other information necessary to provide organizer services.

Event organizers are responsible for ensuring that the information they submit to Ticketkhana is accurate and that they have the appropriate rights and permissions to use any personal information they provide to us.

4. Payment Information

Ticketkhana may use third-party payment processors or payment service providers to process payments.

Depending on the payment method used, your payment may be processed directly by a third-party payment provider.

Ticketkhana does not intentionally store complete payment-card numbers, CVV/security codes, or other sensitive payment credentials on its own systems unless expressly stated otherwise.

Payment providers may independently collect and process information according to their own privacy policies and terms.

When you make a purchase, we may receive limited transaction information necessary to:

  • Confirm your payment;

  • Confirm your order;

  • Issue your ticket;

  • Process refunds where applicable;

  • Reconcile transactions;

  • Prevent fraud; and

  • Provide customer support.

5. Ticket and QR Code Information

When you purchase a ticket, Ticketkhana may generate a digital ticket containing information such as:

  • Ticket/order number;

  • Event name;

  • Ticket category;

  • Ticket quantity;

  • Customer information;

  • QR code or other validation code;

  • Event date and time; and

  • Other information required for ticket verification.

QR codes and ticket identifiers may be scanned at event entrances for purposes of validating tickets and recording attendance.

Depending on the event's configuration, attendance information may include:

  • Whether a ticket has been scanned;

  • Date and time of validation;

  • Number of attendees associated with a ticket;

  • Ticket category; and

  • Other information necessary to prevent duplicate or fraudulent entry.

6. Information Collected Automatically

When you access Ticketkhana, certain technical information may automatically be collected.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language preferences;

  • Pages viewed;

  • Time spent on pages;

  • Referring website;

  • Approximate location derived from technical information;

  • Date and time of access;

  • Device identifiers; and

  • Other technical or usage information.

We use this information to operate, maintain, secure, and improve Ticketkhana.

7. Cookies and Similar Technologies

Ticketkhana may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

  • Keep you signed in;

  • Remember preferences;

  • Maintain shopping-cart or checkout functionality;

  • Understand how users interact with Ticketkhana;

  • Improve website performance;

  • Analyze traffic;

  • Detect fraudulent or abusive activity;

  • Improve security; and

  • Measure the effectiveness of our services and communications.

Some cookies may be placed by third-party service providers operating on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of Ticketkhana.

8. How We Use Personal Information

We may use personal information for the following purposes.

Providing Ticketkhana's Services

We use information to:

  • Process ticket purchases;

  • Create and deliver tickets;

  • Provide event registration services;

  • Validate tickets;

  • Manage event attendance;

  • Provide organizer tools;

  • Process organizer payouts;

  • Communicate about orders and events; and

  • Provide customer support.

Communications

We may use your information to send:

  • Order confirmations;

  • Ticket information;

  • Event updates;

  • Important service notifications;

  • Refund or cancellation information;

  • Customer support communications; and

  • Other transactional messages.

Security and Fraud Prevention

We may process information to:

  • Detect fraudulent transactions;

  • Prevent unauthorized ticket use;

  • Detect abuse;

  • Protect accounts;

  • Protect Ticketkhana's systems;

  • Investigate suspicious activity; and

  • Enforce our Terms and Conditions.

Improving Ticketkhana

We may analyze aggregated or otherwise appropriately protected information to:

  • Improve our website;

  • Improve checkout;

  • Improve ticketing systems;

  • Improve event-management tools;

  • Understand platform usage;

  • Develop new features; and

  • Troubleshoot technical problems.

Legal and Regulatory Purposes

We may process information where necessary to:

  • Comply with applicable laws;

  • Respond to lawful requests from authorities;

  • Resolve disputes;

  • Enforce agreements;

  • Protect our legal rights; and

  • Prevent or investigate illegal activity.

9. Information Shared With Event Organizers

When you purchase a ticket for an event, certain information may be shared with the event organizer responsible for that event.

Depending on the information requested during checkout, this may include:

  • Your name;

  • Email address;

  • Phone number;

  • Ticket information;

  • Ticket category;

  • Number of tickets purchased;

  • Age or age range;

  • Gender;

  • Event-specific registration information;

  • Attendance information; and

  • Other information reasonably necessary for the organizer to manage the event.

The information available to an organizer may vary depending on the event and the features used by the organizer.

Event organizers may use attendee information for legitimate event-related purposes, including:

  • Managing attendance;

  • Contacting attendees about the event;

  • Event security;

  • Guest management;

  • Event planning;

  • Demographic analysis;

  • Reporting;

  • Customer service; and

  • Other purposes disclosed by the organizer.

Event organizers may have their own privacy policies and data practices. Ticket Buyers should review the privacy practices of the relevant event organizer where appropriate.

10. Event Organizer Responsibilities

Event organizers are responsible for the information they request from attendees and how they use information obtained through Ticketkhana.

Organizers must not use Ticketkhana information for unlawful purposes or in ways that violate applicable privacy laws.

Where organizers collect additional information through Ticketkhana, they are responsible for determining what information is reasonably necessary for their event and for providing any disclosures or obtaining any consents required by applicable law.

Ticketkhana may restrict, suspend, or terminate an organizer's access to the platform if we reasonably believe the organizer is misusing personal information or violating our policies.

11. Service Providers and Third Parties

We may use trusted third-party companies and service providers to operate Ticketkhana.

These providers may assist with:

  • Website hosting;

  • E-commerce and ticketing functionality;

  • Payment processing;

  • Email delivery;

  • QR-code generation or ticket validation;

  • Analytics;

  • Security;

  • Customer support;

  • Cloud storage;

  • Technical infrastructure; and

  • Other services necessary to operate Ticketkhana.

These providers may have access to personal information only to the extent reasonably necessary to perform services for us or otherwise as permitted by applicable law.

We may also disclose information where required by law or where reasonably necessary to protect Ticketkhana, our users, event organizers, or others.

12. Business Transfers

If Ticketkhana is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, we will provide appropriate notice regarding such a transfer.

13. Legal Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;

  • Respond to legal process;

  • Respond to government requests;

  • Protect the rights or property of Ticketkhana;

  • Protect users or the public;

  • Investigate fraud or security issues;

  • Enforce our agreements; or

  • Prevent illegal or harmful activity.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services;

  • Complete transactions;

  • Maintain business and transaction records;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce agreements;

  • Comply with legal obligations; and

  • Maintain appropriate business records.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

15. Data Security

Ticketkhana takes reasonable administrative, technical, and organizational measures designed to protect personal information from:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Misuse;

  • Alteration; and

  • Destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

16. Marketing Communications

We may send promotional communications about Ticketkhana, events, products, or services where permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the relevant communication.

Please note that opting out of marketing communications does not necessarily prevent us from sending transactional or service-related communications, such as:

  • Ticket confirmations;

  • Payment notifications;

  • Event cancellation notices;

  • Refund information;

  • Security notifications; or

  • Important account communications.

17. Account Information

If Ticketkhana allows users to create accounts, you are responsible for maintaining the confidentiality of your account credentials.

You should:

  • Use a strong password;

  • Avoid sharing your password;

  • Log out of shared devices; and

  • Notify us if you believe your account has been accessed without authorization.

Ticketkhana is not responsible for unauthorized access resulting from credentials being improperly protected by the user.

18. International Data Transfers

Ticketkhana may use service providers or infrastructure located in countries other than the country in which you reside.

As a result, your personal information may be transferred to, stored in, or processed in other jurisdictions.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

19. Third-Party Websites and Services

Ticketkhana may contain links to third-party websites, services, social media platforms, payment providers, or other external services.

Ticketkhana does not control the privacy practices of third parties.

Your use of third-party services is governed by the privacy policies and terms of those third parties.

We encourage you to review their privacy policies before providing personal information.

20. Accuracy of Information

You are responsible for ensuring that information you provide to Ticketkhana is accurate, complete, and up to date.

If your information changes, you should update it where Ticketkhana provides the ability to do so or contact us for assistance.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the “Last Updated” date at the top of this policy.

If we make material changes, we may provide additional notice where required by applicable law.

Your continued use of Ticketkhana after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy to the extent permitted by applicable law.

22. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ticketkhana through the contact information provided on our website.

Ticketkhana

Website: Ticketkhana

Privacy inquiries: Please use the official Ticketkhana contact/support channel.

23. Important Notice for Event Organizers

If you are an event organizer using Ticketkhana, you acknowledge that:

  1. You are responsible for the attendee information you request through Ticketkhana.

  2. You should only request information reasonably necessary for your event or otherwise permitted by applicable law.

  3. You are responsible for informing attendees about how you intend to use information you collect where required.

  4. You must not misuse attendee information obtained through Ticketkhana.

  5. You must take appropriate steps to protect attendee information available to you.

  6. You must comply with applicable privacy, data-protection, consumer-protection, and other laws.

  7. Ticketkhana may provide you with attendee information necessary to operate and manage your event, subject to the configuration of the event and applicable law.

24. Consent

By using Ticketkhana, submitting information to Ticketkhana, purchasing tickets, registering for an event, or otherwise interacting with our services, you acknowledge that you have read this Privacy Policy.

Where applicable law requires a specific form of consent for the collection or processing of personal information, Ticketkhana or the relevant event organizer will seek that consent through the appropriate mechanism.